Frequently Asked Questions
What is Netivo
Netivo is a cybersecurity education company focused on protecting seniors from online fraud and teaching children digital resilience. We offer training programs, coaching, workshops, and recovery support designed specifically for families and the organizations that serve them.
Who are your programs for?
We serve:
Seniors (60+) who want to stay safe online and use technology confidently
Children and teens learning to navigate the digital world safely
Families who want to bridge the technology gap between generations
Employers who want to help employees protect their aging parents and children
Senior care organizations that serve older adults
Schools and youth organizations focused on digital citizenship
Do I need to be tech-savvy to participate?
Absolutely not! Our programs are designed for beginners. We use plain language, not tech jargon, and we never make anyone feel embarrassed for asking questions. Whether you've never used a smartphone or you just want to strengthen your skills, we meet you where you are.
Are your trainers qualified?
Yes. All Netivo trainers have backgrounds in technology, education, or related fields. They undergo comprehensive training in our curriculum and approach. Trainers working with children and vulnerable adults pass background checks. We hold [list relevant certifications once obtained].
What programs do you offer for seniors?
Our senior programs include:
Digital Safety Foundations — Core training in scam recognition, password security, safe banking, and more
Device Mastery — Personalized help with your specific phone, tablet, or computer
One-on-One Coaching — Private sessions tailored to your needs
Group Workshops — Interactive classes at community centers, libraries, and senior residences
What programs do you offer for children?
We offer age-appropriate programs:
CyberKids (ages 6-10) — Internet basics, stranger danger online, when to tell an adult
CyberTeens (ages 11-14) — Social media safety, cyberbullying, gaming security
CyberReady (ages 15-17) — Identity protection, financial safety, preparing for independent digital life
What is the Generations Connect Workshop?
Our signature family program brings grandparents and grandchildren together to learn digital safety as a team. Grandparents share wisdom and critical thinking; grandchildren share technical skills. It's education and bonding in one powerful session.
Do You Offer Corporate Programs?
Yes! Our "Protect Your People" program helps employers offer digital safety education as an employee benefit. We provide workshops on protecting aging parents from fraud, keeping kids safe online, and building family digital safety plans. It's a benefit that shows you care about employees' whole lives.
Can You Come to Our Organization?
Yes. We offer on-site workshops for senior centers, libraries, assisted living facilities, schools, corporations, and community organizations. Contact us at inquiry@netivo.xyz to discuss your needs and scheduling.
SCHEDULING & FORMAT
How are sessions conducted?
We offer multiple formats:
In-person — We come to you (home, office, or community location)
Virtual — Live video sessions via Zoom or your preferred platform
Hybrid — Combination of in-person and virtual
Self-paced — Online courses you complete on your own schedule
How long are sessions?
Session length varies by program:
One-on-one coaching: 60 minutes
Group workshops: 90 minutes to 2 hours
Full-day corporate training: 4-6 hours
Online courses: Self-paced (typically 4-8 hours total)
Can I do training on my own device?
Yes! In fact, we encourage it. We train you on the specific devices you use every day — whether that's an iPhone, Android, iPad, Windows PC, Mac, or something else..
How are sessions conducted?
We offer multiple formats:
In-person — We come to you (home, office, or community location)
Virtual — Live video sessions via Zoom or your preferred platform
Hybrid — Combination of in-person and virtual
Self-paced — Online courses you complete on your own schedule
What if I need to reschedule?
We understand life happens. Please give us at least 48 hours' notice for individual sessions or 7 days for group programs to reschedule without penalty. See our full [cancellation policy] for details.
PRICING & PAYMENT
Yes! In fact, we encourage it. We train you on the specific devices you use every day — whether that's an iPhone, Android, iPad, Windows PC, Mac, or something else..
How much do your programs cost?
Pricing varies by program:
Senior workshops: Starting at $149
One-on-one coaching: $499 for 4-session package
Youth programs: $199-$349 depending on age group
Family workshops: $199 per family unit
Corporate programs: $2,500-$5,000+ annually depending on company size
Visit our [Programs page] for complete pricing details.
Do you offer payment plans?
Yes, for packages over $300. Contact us to discuss options.
What is your refund policy?
We offer full refunds for cancellations made with adequate notice (48+ hours for individual sessions, 7+ days for group programs). Online courses are refundable within 7 days if less than 25% is completed. See our full [Terms of Service] for details.
Do you accept insurance or Medicare?
Our services are educational and are not typically covered by health insurance or Medicare. However, some flexible spending accounts (FSAs) or health savings accounts (HSAs) may cover wellness education. Check with your plan administrator.
Fraud Recovery
What if I've already been scammed?
We're so sorry this happened. Fraud can be devastating financially and emotionally. Our Fraud Recovery Support program helps you:
Report the incident to appropriate agencies
Work with banks and credit bureaus
Set up identity monitoring
Process the emotional impact
Rebuild confidence with technology
Contact us right away __ the sooner you act, the better
Do you provide legal or financial advice?
No. We provide education and guidance, but we are not lawyers or financial advisors. For legal matters, consult an attorney. For financial recovery, consult a licensed financial advisor. We can help you understand the steps and find appropriate resources.
Do you offer counseling?
We provide emotional support and coaching through the recovery process. For clinical mental health support, we partner with licensed therapists and can provide referrals. The emotional impact of fraud is real, and getting professional help is a sign of strength.
Is my information kept confidential?
Absolutely. We maintain strict confidentiality about everything shared in our sessions — your personal information, details about any fraud you've experienced, and your family circumstances. We never share your information with third parties for marketing purposes. See our [Privacy Policy] for complete details.
PRIVACY & SAFETY
How do you protect my payment information?
We never store your payment card details on our systems. All payments are processed through secure, PCI-compliant third-party processors (such as Stripe)..
What do I need for virtual sessions?
A device with a camera and microphone (computer, tablet, or smartphone)
Stable internet connection
A quiet space where you can focus
The device(s) you want help with
We'll send you a link before your session. We can help you get set up if you've never used video calling before.
TECHNICAL QUESTIONS
What if I have trouble joining a virtual session?
Don't worry! Call us at [phone number] and we'll walk you through it or reschedule if needed. Technical difficulties happen, and we're here to help.
Do you help with device repairs?
We focus on education and security settings, not hardware repairs. If your device needs repair, we can recommend reputable local services.
Can you remove viruses from my computer?
Basic security clean-up may be part of our Device Mastery service, but extensive virus removal or IT support is outside our scope. We can recommend trusted IT professionals if needed.
What if I have trouble joining a virtual session?
Don't worry! Call us at [phone number] and we'll walk you through it or reschedule if needed. Technical difficulties happen, and we're here to help.
GETTING STARTED
How do I sign up?
Book a free consultation — We'll discuss your needs and recommend the right program
Choose your program — Select the format and schedule that works for you
Complete registration — Provide basic information and payment
Start learning — Attend your sessions or begin your online course
What should I expect in a free consultation?
Our 15-minute consultation is a no-pressure conversation to understand your situation, answer your questions, and recommend the right program. We'll ask about your goals, concerns, and experience level. You'll have a chance to ask us anything.
Can I give a program as a gift?
Yes! Digital safety training makes a wonderful gift for parents, grandparents, or families. We offer gift certificates that can be applied to any program. Contact us at hello@netivo.xyz to purchase.
STILL HAVE QUESTIONS?
We're here to help! Contact us:
Email: inquiry@netivo.xyz Phone: +1 (913) 349-3363
Or [Book a Free Consultation] to speak with us directly.
